Customer Care

We know online shopping can be tricky.
We're here to help.


Chat with Us

Have a question? We're ready to answer anytime between 9am and 8pm Eastern Monday - Friday.

 

Ask a Stylist

Need a little advice on what to wear or how to style it? Our stylist can help from 9am to 8pm Eastern.

 

Send an Email

Don't have time to chat? Just send us an email. Our customer service will get back to you within 24 hours.

Email Us

Call Us

Still need answers? Our customer service team is available Monday - Friday from 9am to 8pm Eastern.

801-590-9799

What Are People Asking?

  • What does 'Final Sale' mean?
  • Will you be getting ____ back in stock?
  • Where do you find your clothes?
  • Can I use more than one coupon on my order?
  • Why don't I get emails?
  • How do I change my email preferences
  • Can I use more than one coupon?
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Returns & Exchanges


RETURNS:

If you neither washed nor wore your Shabby Apple clothing, you can return it within 30 days of delivery. Returns are subject to the “Limitations” listed below. Once your return arrives at our warehouse, you will receive a refund back to the original form of payment, minus original shipping cost and a flat-rate return shipping charge of $7.95.

EXCHANGES:

Exchanges inside the United States are always free! If you neither washed nor wore your Shabby Apple clothing, you can exchange it within 30 days of delivery for another Shabby Apple product. When exchanging for a less expensive item, you will receive a partial refund. When exchanging for a more expensive item, you’ll receive a credit in the amount of the price of the originally purchased item and be charged for the difference. Exchanges are subject to the “Limitations” listed below. Unfortunately, we are unable to offer free shipping on international exchanges; therefore, you are responsible for covering the shipping costs to and from Shabby Apple.

LIMITATIONS:

1. No returns or exchanges are allowed more than 30 days after purchase.
2. Washed or worn items, including those with stains, are not eligible for a refund or exchange.
3. “Final Sale” and “Practically Perfect” items are final sale and cannot be returned or exchanged. (Regular sale items can be returned and exchanged using the guidelines outlined above.)
4. Shoes must be unworn (no sign of wear whatsoever) and include all original packaging to receive a refund. Shoes returned in boxes damaged in any way will only be given store credit.
5. Closed bank accounts make it impossible for us to process a refund. If your account is closed after you make a purchase, Shabby Apple will only issue store credit. No refunds are made by check or to any other accounts.
6. You are allowed up to but no more than three exchanges for any one purchase. Carrying over discounts applies to this limitation.
7. Shipping for exchanges by USPS is free for domestic orders. Shabby Apple accepts orders, returns, and exchanges only through the mail. No in-person transactions are accepted.

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Shipping Information


We ship all orders to U.S. territories totaling $150 or more and all returns for FREE! Best of all, all those packages qualify for FREE EXPEDITED shipping as well. Sent through Priority Mail, they arrive in just 2-3 days!

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FREE SHIPPING OVER $150, AND ALWAYS FREE EXCHANGES

Aussie Afternoon Collection

  • Waltzing Matilda Ball Skirt
    Color *Required
    Size *Required
    Color
    Size
    Waltzing Matilda Ball Skirt
  • Adelaide Dress
    Color *Required
    Size *Required
    Color
    Size
    Adelaide Dress
  • Victoria Territory Jacket
    Color *Required
    Size *Required
    Color
    Size
    Victoria Territory Jacket
  • Outback Jacket
    Color *Required
    Size *Required
    Color
    Size
    Outback Jacket
  • Dreamwalk Skirt
    Color *Required
    Size *Required
    Color
    Size
    Dreamwalk Skirt
  • Sands Skirt
    Color *Required
    Size *Required
    Color
    Size
    Sands Skirt

    Sands Skirt


    $56.00
  • Sands Skirt
    Color *Required
    Size *Required
    Color
    Size
    Sands Skirt

    Sands Skirt


    $56.00
  • Wallaby Dress
    Color *Required
    Size *Required
    Color
    Size
    Wallaby Dress

    Wallaby Dress


    $76.00
  • Dot Skirt
    Color *Required
    Size *Required
    Color
    Size
    Dot Skirt

    Dot Skirt


    $52.00
  • Walk and Talk Dress
    Color *Required
    Size *Required
    Color
    Size
    Walk and Talk Dress
  • Aussie Dream Dress
    Color *Required
    Size *Required
    Color
    Size
    Aussie Dream Dress
  • Real Beaut! Dress
    Color *Required
    Size *Required
    Color
    Size
    Real Beaut! Dress
  • Lemon Solo Skirt
    Color *Required
    Size *Required
    Color
    Size
    Lemon Solo Skirt
  • Sydney or Bust Dress
    Color *Required
    Size *Required
    Color
    Size
    Sydney or Bust Dress

    Sydney or Bust Dress


    $43.97

    $86.00

  • Melbourne Skirt
    Color *Required
    Size *Required
    Color
    Size
    Melbourne Skirt
  • Morning Chambray Top
    Color *Required
    Size *Required
    Color
    Size
    Morning Chambray Top
  • Drover Denim Stripe Dress
    Color *Required
    Size *Required
    Color
    Size
    Drover Denim Stripe Dress
  • Evening Chambray Top
    Color *Required
    Size *Required
    Color
    Size
    Evening Chambray Top