Customer Care

We know online shopping can be tricky.
We're here to help.


Chat with Us

Have a question? We're ready to answer anytime between 9:30am and 7pm Eastern Monday - Friday.

 

Ask a Stylist

Need a little advice on what to wear or how to style it? Our stylist can help from 9:30am to 7pm Eastern.

 

Send an Email

Don't have time to chat? Just send us an email. Our customer service will get back to you within 24 hours.

Email Us

Call Us

Still need answers? Our customer service team is available Monday - Friday from 9:30am to 7pm Eastern.

801-590-9799

What Are People Asking?

  • What does 'Final Sale' mean?
  • Will you be getting ____ back in stock?
  • Where do you find your clothes?
  • Can I use more than one coupon on my order?
  • Why don't I get emails?
  • How do I change my email preferences
  • Can I use more than one coupon?
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FREE SHIPPING OVER $150, AND ALWAYS FREE EXCHANGES

Returns & Exchanges


RETURNS:

If you neither washed nor wore your Shabby Apple clothing and the red thread trace is still intact, you can return it within 30 days of delivery for a refund in the form of original payment (minus original shipping costs). Returns are subject to the “Limits” listed below.

EXCHANGES:

If you neither washed nor wore your Shabby Apple clothing and the red thread trace is still intact, you can exchange it within 30 days of delivery for another Shabby Apple product. When exchanging for a less expensive item, you will receive a partial refund; when exchanging for a more expensive item, you’ll receive a credit in the amount of the price of the originally purchased item and be charged for the difference. Exchanges are subject to the “Limitations” listed below.

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Shipping and Delivery

Shipping Information

To make your online shopping with us pain free, we are pleased to offer very affordable shipping rates. Even better, we ship all orders to U.S. territories totaling $150 or more and all returns for FREE! Best of all, all those packages qualify for FREE EXPEDITED shipping as well. Sent through Priority Mail, they arrive in just 2-3 days!

Shipping to International Addresses

Instead of paying flat rates, international customers pay the actual rate that USPS assigns to the weight of a package and receive their orders through Priority Mail (delivered in 7-14 days). However, if you need to speed up your delivery, you can pay more for Priority Mail Express (delivered in 3-5 days). We’re sorry, but international orders don’t qualify for free shipping. 

Finding Your Shipping Rate

It’s not complicated. You can see in the chart below that, depending on the weight of your items and your total order value, we simply charge one of two flat rates, or, if your order value is $150 or more, we send your package free of charge. That’s it!

Note: If you simply must have your items overnight and you’re willing to pay an additional fee, we can make that happen using USPS Priority Mail Express.*

Packages weighing 13oz or less
Order Value Shipping Price Ship via
Up to $149.99 $4.95 1st Class Mail
$150 or more FREE Priority Mail
*For USPS Priority Mail Express, add $19.95
Packages weighing 14oz or more
Order Value Shipping Price Ship via
Up to $149.99 $6.95 Priority Mail
$150 or more FREE Priority Mail
*For USPS Priority Mail Express, add $24.95
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