Customer Care

We know online shopping can be tricky.
We're here to help.


Chat with Us

Have a question? We're ready to answer anytime between 9:30am and 7pm Eastern Monday - Friday.

 

Ask a Stylist

Need a little advice on what to wear or how to style it? Our stylist can help from 9:30am to 7pm Eastern.

 

Send an Email

Don't have time to chat? Just send us an email. Our customer service will get back to you within 24 hours.

Email Us

Call Us

Still need answers? Our customer service team is available Monday - Friday from 9:30am to 7pm Eastern.

801-590-9799

What Are People Asking?

  • What does 'Final Sale' mean?
  • Will you be getting ____ back in stock?
  • Where do you find your clothes?
  • Can I use more than one coupon on my order?
  • Why don't I get emails?
  • How do I change my email preferences
  • Can I use more than one coupon?
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FREE SHIPPING OVER $150, AND ALWAYS FREE EXCHANGES

Returns & Exchanges


RETURNS:

If you neither washed nor wore your Shabby Apple clothing and the red thread trace is still intact, you can return it within 30 days of delivery for a refund in the form of original payment (minus original shipping costs). Returns are subject to the “Limits” listed below.

EXCHANGES:

If you neither washed nor wore your Shabby Apple clothing and the red thread trace is still intact, you can exchange it within 30 days of delivery for another Shabby Apple product. When exchanging for a less expensive item, you will receive a partial refund; when exchanging for a more expensive item, you’ll receive a credit in the amount of the price of the originally purchased item and be charged for the difference. Exchanges are subject to the “Limitations” listed below.

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Our Story

Because they are beautiful.  Because they are powerful.  Because they have unique distinctions.  Because they can use that power and beauty to shape and change the world in individual ways.  Because they have always contributed.  

Because I believe in women.  

In 2006 I co-founded Shabby Apple and used these beliefs to create a concrete business plan that would help beautify and empower women. This plan had three parts.  These have become our company’s three pillars.

1. Design and sell vintage-inspired clothing. Our clothing is reminiscent of the classy clothing of the past -- both in style and coverage.  We say: women are beautiful and powerful when they are comfortable and polished.

2. Empower women in the workplace. We are a company that is over 90% women-owned/operated.  We strive to provide flex-schedules and generous maternity leaves. We strive to help women lead in the world.  

3. Help women worldwide. We connect with other women around the world by partnering with organizations that give women micro-credit loans and clean, safe living environments.  We believe that with health and the right tools, women can empower themselves.  

We live at time when using a canvas bag is a social statement.  I believe that buying a dress is too.

Committed to Our Customers

We want our customers to feel beautiful and confident in our clothes.  To that end, our clothes are meant to evoke the style and class of ages past brought in line with today.  They are designed to infuse confidence and win admiration without raising eyebrows. 

If you have suggestions on improving your experience as a customer, or if you feel your experience or purchase was not up to our standards, please do not hesitate to contact us.  Also, please do not hesitate to contact one of our stylists to help identify a dress that might be just right for you.

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