Customer Care

We know online shopping can be tricky.
We're here to help.


Chat with Us

Have a question? We're ready to answer anytime between 9am and 8pm Eastern Monday - Friday.

 

Ask a Stylist

Need a little advice on what to wear or how to style it? Our stylist can help from 9am to 8pm Eastern.

 

Send an Email

Don't have time to chat? Just send us an email. Our customer service will get back to you within 24 hours.

Email Us

Call Us

Still need answers? Our customer service team is available Monday - Friday from 9am to 8pm Eastern.

801-590-9799

What Are People Asking?

  • What does 'Final Sale' mean?
  • Will you be getting ____ back in stock?
  • Where do you find your clothes?
  • Can I use more than one coupon on my order?
  • Why don't I get emails?
  • How do I change my email preferences
  • Can I use more than one coupon?
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FREE SHIPPING OVER $150, AND ALWAYS FREE EXCHANGES

Returns & Exchanges


RETURNS:

If you neither washed nor wore your Shabby Apple clothing and the red thread trace is still intact, you can return it within 30 days of delivery for a refund in the form of original payment (minus original shipping costs). Returns are subject to the “Limits” listed below.

EXCHANGES:

If you neither washed nor wore your Shabby Apple clothing and the red thread trace is still intact, you can exchange it within 30 days of delivery for another Shabby Apple product. When exchanging for a less expensive item, you will receive a partial refund; when exchanging for a more expensive item, you’ll receive a credit in the amount of the price of the originally purchased item and be charged for the difference. Exchanges are subject to the “Limitations” listed below.

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Charity

At Shabby Apple, we not only want to help women dress well, we want to help women live well.

From inception, Shabby Apple has been committed to sharing a portion of our profits with organizations devoted to help women in less developed countries.  We are grateful to our nonprofit partners for their commitment to fight against global poverty and domestic violence by giving women the tools they need to achieve health, safety, and prosperity.  We believe that helping women helps societies.  Past partners have included Unitus, an organization providing micro-loans to women and others in less developed regions, and Accion, an organization who helps individuals in less developed countries get funding, financial education, and professional training while building top-tier micro-finance institutions.

We are currently contributing a portion of our profits to the Maya Relief Foundation, whose mission is to empower people with solutions to become self-sufficient and “work their way out of poverty, improve their health, and to insure a better future for their children and their communities.”

When you purchase from Shabby Apple, a portion of the proceeds contributes to such worthy causes.  But we encourage you to visit the Maya Relief Foundation and contribute on your own as well.

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